PROFESSIONAL SUMMARY

IT Professional with strong networking skills, including installation, troubleshooting, and support experience.  Skilled at solving IT issues in person, remotely, or over the phone. Utilizes excellent technical and customer service skills to effectively solve issues as they arise. A team player with strong customer service, sales support, project management, and written and verbal communication skills.

 

CORE QUALIFICATIONS

·   Programming: Knowledge in Java, Basic Python 

·   Operating Systems: Windows 8, Windows 7, Windows 2008 Virtual Servers, Windows 2012 virtual Server, Unix and Linux virtual

Servers. 

·   Hardware: Cisco 2851, Cisco 1841, PRI card (HwIC-2CE1T1-PRI), 66 Block, T-Marc 280 (layer 2), Raspberry Pi ,

Arduino, zebra printers, HP Printer,

·   Software: Microsoft Word, Excel, Power Point, Visio, Project, Eclipse, Radia, Refog, PuTTY ,  Active Directory, Active Directory Objective, RV tool,  Powershall, Tivoli Storage Manager (TSM),  VSphere, VMware, BladeLogic, RedSky E911 Manager, Proteus IP management, Hyper-V Manager, Server Manager Microsoft (windows 2012 software ), Office 365

·   Network Course: WAN, LAN, Wireless security, IT Project Management, and Enterprise Networking 

·   Knowledge Includes: Telco Infrastructure, ISDN, VoIP, Ethernet, Private Lines,MPLS,VLPS

 

EXPERIENCE

 

PC Technician CompuCom(02/2017 – Present)

·      Redesign and implement a more efficient network system resulting in optimal performance of all workstations

·      Troubleshoot an extremely challenging software problem with a standalone PC

·      Install hardware and software on standalone personal computers and laptops

·      Ensure maintenance of end user workstations and peripheral devices

·      Assist in providing desktop application solutions

·      Manage testing procedures for newly installed hardware and software applications

·      Provide backup to the network administrator

 

Project Manager/Provisioning Stratus Network, Peoria Heights, IL  (05/2015 – 01/2017)

·         Managed/Provisioned/Implemented Internet, MPLS,VPLS, Private Line and VOIP (SIP, EPRI, EPOTS hand-off)solutions to all business types and sizes throughout the United States

·         Planned , coordinated, and tracked new and existing customer implementation from the sales process through successful delivery of technology services to the customer

·         Assigned responsibility ranges from 50-100 accounts concurrently

·         Conducted assessment of needs and issues that arise during implementation then advise the client on alternate methods of solutions as the project progresses through the various milestones.

 

 Provisioning – IT Infrastructure Analyst Country Financial-Bloomington, IL (05/2014 – 05/2015)

·   Installed, configured, and deployed Windows, Linux and UNIX VM Servers

·   Decommissioned Windows UNIX and Linux VM servers

·   Configured and administered network and storage components.

·   Assigned Prints, Servers and Desktop to the network

·   Added servers and desktop to Active Directory

·   Deployed software to workstation and server platforms

EDUCATION

Illinois State University Normal, IL  (12/2014)

·   Bachelor of Science in Network and Telecommunications Management,

·   Minor in Business Administration,

 

VOLUNTEER EXPERIENCE

Boys and Girls Club, Bloomington, IL (03/2014 – 04/2014)

·         Setup Network-Connected switches, network wiring ,configured printers, and installed Operating System

State Farm Millennium Girls, Bloomington, IL (10/2013)

·         Mentor girls ages 10-12 years old on technology and science

 

 

 

 

 

1